CAPABILITIES

“[By Light] provided me with top notch customer service yesterday – the best I have experienced in my 11 years here. She most definitely went the extra mile in an attempt to resolve my issue, despite the fact that your office is bogged down…”

“Thank you so much for your help on Thursday. You were awesome! I can’t tell you how appreciative I was of your promptness, patience, IT knowledge, and professionalism, which all resulted in excellent customer service. I look forward to working with you again.”

“I wanted to write this to let you know how appreciative I have been to have your team’s assistance over the past couple of months with Citrix. I received some calls from some long-standing Citrix users that have been impressed with their patience and troubleshooting. Thank you for allowing them to assist me.”

“I appreciate so much that not only did you call me with the issue already resolved, but that you were able and willing to provide outstanding customer service by checking on the remainder of my team for me. That really was above and beyond, and I can confidently say we saw more progress with you on Friday than we’ve had in a year of trying to resolve our Citrix issues.”

“[The By Light team was] courteous, professional and answered all of my questions and concerns during this installation. They also took time to explain how to work the system. I have waited a long time for this install and I know my boss will be delighted. I just wanted you to know that we appreciate your team’s professionalism and extra effort during this install.”

“Thank you to your team—they came by today and fixed both projectors in our workspace, which is really helpful for us (VA Digital Service Team)! They were awesome. Thank you for such great customer service!”

“I can’t express enough how much I appreciate [By Light] being patient with my beginner SharePoint skills. From logging in to clean things on the backend, finding resources on the web to help me, time spent researching the issues I ran into, answering my seemingly never ending questions and screen sharing when I ran into many snafus; the help I received was wonderful. I never would have made my deadline to get the redesign completed if wasn’t for [your] willingness to help.”

“Frankly, I thought IAM was so complex that the ability to migrate to the cloud would be stymied by technical reasons and it would be stuck at Terremark forever. When the team was able to overcome those technical complexities, I was (and still am) over the moon!”