DISA ENCORE III

DEFENSE INFORMATION SYSTEMS AGENCY (DISA) ENCORE III

DISA ENCORE III is a multiple-award, Indefinite Delivery/Indefinite Quantity (IDIQ) TO contract vehicle to provide global IT solutions, services, and support to the military services, the Department of Defense (DoD), and other Federal agencies. This vehicle has an established $17.5 Billion ceiling value, and one 5-year base period and five 1-year option periods, allowing for long-term planning of large-scale program requirement.

Issued by: Defense Information Systems Agency
Contract Number: HC1028-18-D-0018
Contract Type: Indefinite Delivery/Indefinite Quantity (IDIQ)
Task Order Types: T&M, FFP, Cost Reimbursable
Base Period: March 12, 2018 thru March 11, 2023
Five Option Years: March 12, 2023 thru March 11, 2028
Location: By Light, McLean, Virginia

DoD IT solutions encompass a range of capabilities from maintaining mission-critical legacy systems to optimizing, customizing, or creating new, emerging IT solutions. The ENCORE III contract scope includes Performance Areas that encompass solutions across the IT spectrum and lifecycle including:

Performance Area 1: Enterprise IT Policy and Planning
Performance Area 2: Integrated Solutions Management
Performance Area 3: Process, Performance, and Strategic Benchmarking
Performance Area 4: Business Process Reengineering (BPR)
Performance Area 5: Requirements Analysis
Performance Area 6: Market Research and Prototyping
Performance Area 7: Information and Knowledge Management
Performance Area 8: Custom Application Development
Performance Area 9: Product Integration
Performance Area 10: Test and Evaluation (T&E)
Performance Area 11: Asset Management
Performance Area 12: Network Support
Performance Area 13: Cyber Security Assessment, Authorization, and Authorization
Performance Area 14: Information Communications Technology
Performance Area 15: Computer-Telephony Integration (CTI)
Performance Area 16: Web Services
Performance Area 17: Operations Support
Performance Area 18: IT Support Services
Performance Area 19: Cloud Professional Services

This scope also includes the procurement of various products, including but not limited to, hardware, software, and licenses, as applicable, when such products are incidental to the implementation of the IT solution.

BY LIGHT’S QUALITY ASSURANCE PROGRAM

WHAT IS WORTH DOING AT ALL, IS WORTH DOING WELL

With the nation’s well-being and taxpayer dollars at stake, no customer wants to do business with a contractor that is comfortable being mediocre. By Light’s commitment to high-quality service extends from our fundamental belief that exceptional service to our customers is part of serving our country. We reflect this ethos by providing services that meet, or exceed, the expectations of our customers through our total commitment to continuous improvement.

As a company, and as individuals, By Light pledges unwavering allegiance to our country and each of our customer agencies’ missions. The framework underpinning this pledge is a standardized approach to quality, proven through our documented, audited quality-control methods and industry-leading quality certifications. At By Light, management works to actively engage employees in the quality and process improvement cycle, empowering them to become agents of change who promote continuous improvement in every effort we undertake.

By Light’s Continuous Process Improvement Methodology is the basis of our Quality Management System (QMS) and is founded on the principles of ISO 9001:2008. Supporting the QMS are our ISO 27001:2005 for Information Security Management, and CMMI Maturity Level 3. We establish, monitor and continually assess metrics at corporate, program, Task Order and employee levels. The QMS consists of policies, plans, procedure documentation, and processes integrated in order to facilitate contract support in operations management, and most importantly, provide our customers with quality services. By Light’s QMS provides a Quality model of day-to-day operations, fulfilling the requirements of the contract, and achieving customer satisfaction. The QMS manages a variety of processes used to ensure quality, including Customer Satisfaction, Continuous Improvement, Document and Record Review, and Control of Nonconforming Services. All areas are measured against the expectation for 100% customer satisfaction.

With our Quality Management System, we maintain superior service delivery — on-time, in-budget, and in-scope of services, with a focused workforce, and customized technical solutions for our clients.

ACCESSIBILITY STANDARDS

By Light is committed to making the Encore III website accessible to all individuals. We have taken the time to make sure each page on phacilencoreiiiteam.com is viewable and readable by a screen reader through alternate text, and designed the site with sans-serif fonts for ease of reading.

In accordance with Section 508 of the Rehabilitation Act of 1973 (1998 Amendments) and the Architectural and Transportation Barriers Compliance Board’s Electronic and Information Technology (EIT) Accessibility Standards at 36 CFR 1194, we have taken measures to provide individuals with disabilities who are seeking information, services, data or products from us that is comparable to that provided to the public who are not individuals with disabilities, unless an undue burden would be imposed on us.

If you use assistive technology (such as a Braille reader, a screen reader, TTY, etc.), and the format of any material on our website does not allow you from accessing the information, for assistance please contact [email protected]. To enable us to respond to you in a manner as helpful as possible, please indicate the nature of your accessibility issue, your preferred format to receive material, the website of the requested material and your contact information.

EIT PRODUCTS AND SERVICES 

We offer the following EIT products and services that meet Section 508 technical standards:

§1194.21 Software applications and operating systems.
§1194.22 Web-based intranet and internet information and applications.
§1194.23 Telecommunications products.
§1194.24 Video and multimedia products.
§1194.25 Self contained, closed products.
§1194.26 Desktop and portable computers.